Last Updated: September 2026
1. Return Eligibility
Eligible items may be returned within 30 days of delivery with a valid order number or proof of purchase.
Books, magazines, and vinyl records must be returned unused, unopened, and in their original condition and
packaging.
• Vinyl: A record is considered opened once its outer shrink-wrap or seal has been removed. Opened vinyl is not
eligible for return unless it arrived defective or damaged.
• Books & Magazines: Items must be unread and free from markings, creasing, or other damage.
All returned items are subject to inspection. Items that do not meet these conditions may be refused or, where
permitted by law, refunded at a reduced amount reflecting their condition.
2. Fragrance & Candles
Unopened and unused fragrances and candles may be returned within 30 days of delivery.
For hygiene, safety, and product-integrity reasons, fragrance and candle products that have been opened, used, or
had their original seal removed are not eligible for return, except where the product is damaged, defective, incorrect, or
where otherwise required by applicable law.
3. Non-Returnable Items
• Opened or used fragrance and candles, except as described above.
• Opened vinyl records, unless defective or damaged.
• Final-sale or clearance items clearly marked as such at the time of purchase.
• Custom, personalized, or made-to-order items.
These exclusions are subject to any rights that cannot legally be waived under applicable consumer-protection laws.
4. How to Start a Return
To request a return, contact support@by-alexander.com with your order number, the item you wish to return, and the
reason for the return.
Returns sent without first contacting BY ALEXANDER may not be accepted.
5. Return Shipping
Customers are responsible for return shipping costs for ordinary returns, including international returns.
If an item arrives damaged, defective, or incorrect, BY ALEXANDER will cover reasonable return shipping costs and
may provide a prepaid shipping label or reimbursement.There is no restocking fee for eligible returns.
6. Refunds
Once an eligible return has been received and inspected, approved refunds will be issued to the original payment
method. Please allow approximately 5-7 business days for BY ALEXANDER to process an approved refund. Your
financial institution may require additional time for the refund to appear.
Applicable sales tax paid on a returned item will be refunded where required.
Original shipping charges are non-refundable for ordinary returns, except where required by law or where the item
received was damaged, defective, or incorrect.
7. Damaged, Defective or Incorrect Items
Please inspect your order upon delivery. We ask that damaged, defective, or incorrect items be reported within 7 days
of delivery when reasonably possible.
Contact support@by-alexander.com with your order number and photographs of the item and packaging.
Depending on the circumstances and product availability, BY ALEXANDER may provide a replacement or refund at no
additional cost to the customer.
Nothing in this section limits rights or remedies available under applicable consumer-protection law.
8. International Orders & Returns
International customers retain any cancellation, withdrawal, return, warranty, or refund rights that are mandatorily
provided by the laws applicable to their purchase.
Where applicable law provides consumers with rights greater than those provided by this policy, applicable law will
govern.
9. Duties & Import Taxes
Where indicated at checkout, applicable duties and import taxes are collected in advance. Customers should review
the total charges displayed at checkout before completing an international purchase.
10. Refused International Packages
If an international shipment is refused by the recipient, duties, taxes, carrier charges, or return-transit costs incurred by
BY ALEXANDER may be deducted from any refund to the extent permitted by applicable law.
11. Lost or Stolen Packages
If tracking indicates that an order has been delivered but the customer cannot locate the package, please contact
support@by-alexander.com.
Claims involving delivered but missing packages are reviewed by BY ALEXANDER on a case-by-case basis. A carrier
investigation or additional documentation may be required. A "Delivered" tracking status does not automatically qualify
an order for replacement or refund, subject to applicable law.
12. Shipping & Processing
Orders typically process within 2-5 business days before shipment.Processing and transit times are estimates and may be affected by carrier delays, holidays, weather, customs
processing, or other circumstances outside our control.
If we become unable to ship an order within a stated or otherwise legally required timeframe, we will provide notice
and any cancellation or refund options required by applicable law.
13. Contact
BYDOTALEXANDER LLC
BY ALEXANDER
66 Greene Street, Ground Floor
New York, NY 10012
support@by-alexander.com